**Privacy Policy**
**Short Version:** We ensure that your data is handled according to the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.
**Long Version:** In this document, "we" refers to Claire’s Candy Castles & Jack in the Box Hire, along with its representatives. "You" refers to visitors to our website and our customers.
**Who is responsible for your data?**
Our data protection officer and company owner is Claire Dalby. The data protection officer is tasked with ensuring that your data is stored and processed safely. You can contact them at 07450353222.
**Why do we process and store your data?**
We need to store and process your data when you make an inquiry or place an order with us to provide our services as a party hirer. This includes your name, contact details, and IP address. Additionally, we maintain your details for tax and insurance purposes. We only store or process data that you have provided directly to us and which is necessary for running our business.
**How long will we keep your data?**
We may need to keep your personal details for up to three years after you were a customer, for tax and insurance reasons. After this period, your data will be anonymized unless you have opted in to receive ongoing communications from us.
**Who has access to your data?**
Our data protection officer manages access to the personal data we store. Generally, only the data protection officer and authorized staff members will have access to your data. Some services we use may also store a copy of your data, such as our website provider, Booking Online Ltd, and our email provider, Fastmail. If you send your details through a social media platform, that platform may retain a copy of your messages. We do not sell or share your data with any third parties for their marketing purposes.
**Who else might your data be shared with?**
We reserve the right to share your personal data with third parties if required for legal reasons, such as in the event of an insurance claim, tax audit, or to prevent fraud.
**How can you see what data we store about you?**
You have the right to request details about any data we store about you. We can send you a copy of your data to the email address you provided when using our services.
**Your right to deletion**
If you were previously a customer, we may need to retain some of your data for tax or insurance reasons. Otherwise, we will happily comply with your deletion request to the best of our ability.
**How can you opt in or out of our marketing messages?**
You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by contacting us through any other means.
**How does our website use cookies?**
Our website uses cookies to enable you to place orders with us. These cookies are temporary and cannot be used to identify individual visitors. Third parties may also set cookies in your browser. For example, we use Google Analytics to monitor our website's performance, and third parties have their cookie policies.
**How do you make a complaint about our use of your data?**
If you have an unresolved issue with us regarding your data, you should contact the Information Commissioner's Office (ICO), the authority for data protection in the UK.
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**HEALTH AND SAFETY POLICIES AND PROCEDURES**
Please find attached below, our insurance and risk assessment documents, alongside our health and safety procedures and policies in regards to; food, bouncy castles and softplay.
doa-insurance-certificate-1.pdf
claires-candy-castles-bouncy-castle-risk-assessment.pdf
claires-candy-castles-soft-play-risk-assessment.pdf
bouncy-castle-and-softplay-tc.pdf
bouncy-castle-safety-instruction-landscape.pdf
machine and equipment-tc.pdf
popcorn-machine-instructions.pdf
slide-safety-instructions.pdf
slide-saftey-instructions.jpg